which resolved the problem, surprise surprise!). Browse Virgin Media Virgin Media Community. I just got Virgin Media kit and read all information carefully and checked - 5200805. No setup fee. Hi @bingoman000. Socket should be on the underside. All the wall sockets I can see are for BT. Turn on and get connected. on 17-12-2022 10:39. Speed 5. I’ve tried calling but the people I’m connected to keep hanging up. Phone line - 5 mins. I don't work for Virgin Media. Please help. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. It has two outputs on the left of the wall box. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Client62. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Can someone please help me! Thank you, Tom. My Virgin Media App. Browse Virgin Media Virgin Media Community. Sorry to hear that your extension landlines are not currently working. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. 0 Kudos Reply. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. I will only be using one wall socket, so the other socket will have no connections. Manage Your Account. The UK isn’t the first country to make this move. 8 KB. Very Insightful. Kit arrived today…no wall box so unable to install. A Ti-Vo was installed in one of the upstairs bedrooms. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. Switched On Families. on 15-12-2022 08:14. We're here to help. Even sitting in the room above the router, the WiFi was dreadful. 100. Sorry to hear you don't have a VM wall socket. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Hi, I'm a new customer. Hi there. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Networking and WiFi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If it is a loose cable only, you will need one of these to connect the Quickstart cable. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. Turn on and start the Box. QuickStart, set up and connections. . Also there will be an external, often brown, omnibox. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Switched. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. My Virgin Media App. You can also visit our page on how to book an engineer to learn more. You can workaround it simply without the need for a cable. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Virgin Media; My Virgin Media; Shop;. The wall box may be branded with the logos of an old cable TV company (not VM). Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). If it is a loose cable only, you will need one of these to connect the Quickstart cable. on 03-12-2022 10:08. How do I book an engineer to come out - 5345632. The existing cables will be screw-on (11 mm spanner or pliers required). Phone. How can I get this installed? Thanks - 5321783. 1. I've looked for an external box but cannot. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Is the socket broken? I can't see another photo like this one from searching. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Account - Cable. Browse Virgin Media Virgin Media Community. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have the wrong wall socket to connect. Explain what needs to be done and book an engineer visit. . I could connect it in my house self install. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. com. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. Security matters. Make the call to the Virgin automated number. . This will not affect your broadband connection. Manage Your Account. Unplug the phone and check another phone directly into the main socket ensuring this is. We'd love to assist with this, I will send you a PM here soon so we can look into what's. The wall socket is - 5109379. Welcome to the community forums. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Virgin Mobile. Go to virginmedia. Then just connect your various devices to the dongle. RachelG2. on 07-09-2022 19:28. i dont have the box on the wall that you need to plug it into - 5040054. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Options. Can anyone - 5437858. Back a step. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I think you'll be OK, the self install should include the coax cable you need actually. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. We have tried plugging it into the only box we found it would fit but no luck. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Broadband and TV deals. Don’t plug the power cable into a plug socket yet. --. You already have Virgin socket in the house. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 5. We're here to help. Stream from Virgin Media. sounds like the installer wanted to make money. Networking and WiFi. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Due to the nature of our network, connectivity can vary from property to property. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). We have the quickstart pack but sadly cannot get broadband set up and working. on 22-03-2023 10:44. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have looked everywhere but can't seem to find one. . I’ve received my QuickStart package to find I do not have a compatible wall socket. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Manage Your Account. Online chat: You should see the option to start a chat on Virgin Media's website. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. You can also visit our page on how to book an engineer to learn more. Tech Chatter. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. Browse Virgin Media Virgin Media Community. But this is provided you already have an undamaged Virgin Media socket. . The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Hi @Priscillia. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Stay safe online. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. But I don't think I have any Virgin Media Wall sockets in my house. Networking and WiFi. on 22-10-2022 20:58. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Part 1 when you activate The Signal. You won't be able to convert as Virgin Media use a different infrastructure network to BT. 0 Kudos Reply. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. . Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Awful first impressions of Virgin Media. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Switched On Families. Hi there , welcome to our forum and thanks for your post. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 3: HDMI to your TV. . But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Therefore an engineer came out again, this time to install a socket within the property (. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). My order is p. Sign in to My Virgin Media a. Networking and WiFiNo virgin media wall socket. Community Natter. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I have signed up as a new user for Virgin Fibre. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. If there is any old wiring or coaxial cable, this can be removed but possibly. Kit arrived today…no wall box so unable to install. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Account - Cable. I ordered a broadband only package because it said I could self install the kit. Some advice- New customer signing up before moving into new home. All forum topics; Previous topic; Next topic; 1 REPLY 1. Hi folks looking for a little help from someone in the know. on 08-01-2023 20:46. I don’t seem to have a Virgin Media Wall socket in my house. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Got my package today and there is an isolated cabled with it but I don't have the wall socket. If however the socket itself has been removed you will need assistance. You’ll need an adapter to get your fibre landline service up and running. I was never asked if I had a wall box. The large Eurobell wall box is where you would connect. Jul 11, 2008. I wondered if I could ask the community some advice. . Call the pre-installation and delivery team on 0800 052 1734. No virgin media wall socket in QuickStart,. 14-08-2023 16:02 - edited 14-08-2023 16:05. Re: Wall socket. 5K. Broadband and phone deals. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. What needs to be done is for the new Virgin Media CV21 connection. Just joined. Post up some photos of the connection boxes. on 04-02-2023 11:17. The block box on second picture is an amplifier for terrestrial TV. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Switched On Families. Should I cancel and request an engineer to install. Ultrafast Broadband. The package was delivered but there is no wall socket for me to plug into. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Tudor. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. But I have actually managed to get through to the technical team over chat. Although, not quite sure why someone would have taken it off in the first place, but hey,. The wall socket is - 5109379. Call them up and mention it to them otherwise they more than likely won’t say anything about it. . But I have no Virgin Media Wall socket in my house. Please read the FAQ's QuickStart, set up and connections. Hi I am having the same problem too. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Push fit the VM-supplied lead onto the socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Vonage 2nd line. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. Chatter and natter. Virgin Media; My Virgin Media; Shop; Help;. Faderera2610. - 5156775. It is really quite simple. Virgin Media has also said that people won't pay more than. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. The pre-install team number is 0800 052 1734. 24-03-2021 05:06 PM. Once a SIM card is inserted it operates like a mobile broadband router. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. We would like to show you a description here but the site won’t allow us. To order an adapter, simply click Ready to switch in the. However, I do not have any of the specified wall sockets available. on 27-10-2022 09:24. Stay safe online. Virgin Media; My Virgin Media; Shop;. The best thing to do if. Thank you for the tel no. I'm here to share knowledge, I don't work for Virgin Media. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. If there are you can book an engineer online too. When I proceeded to set up my Hub 3 I quickly realised that. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. ReplyI am not currently a virgin media customer. What should I do? - 5414930 Virgin Media Wall Socket. 0 Kudos. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Surly there has been a connection previously otherwise we wouldn't have bee. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. 24-03-2021 05:06 PM. Community Natter. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 3: HDMI to your TV. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Options. The UK isn’t the first country to make this move. These enter my house via an air brick/vent very close to. I have signed up as a new user for Virgin Fibre. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Security matters. Account - Mobile. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Give the pre-installs team a call on 0800 052 1734. Account - Cable. This seemed to be standard procedure for any phone fault reported. Reply. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. You need an aerial and an RF feed from it. com email address to different Virgin account. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Plug the cables into the Hub. Go to Account settings, then Account details b. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. If it’s damaged or not working correctly, it could be causing. QuickStart, set up and connections. Stay safe online. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. I’m a new Virgin customer, and the previous occupants used a different provider. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. When you see the ‘starting up’ screen, you can pull the tab out of the remote. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Some of the cables hanging out the wall were cut off after the house improvements. his tuner has RDS but its not picking up any radio station names for some reason. Account - Cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. Tudor. I’ve just lived into my new house and received my Virgin box. Learn more. Sorry to hear that you're having issues with your installation at this time. Learn more. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I have a few different sockets in my flat. Browse Virgin Media Virgin Media Community. on 15-12-2022 08:14. Is it possible that part of the cable from the previous user h. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. We can assist further publicly for now with your Wi-Fi issues. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. B&Q are running low on these however. Switched On Families. Account - Cable. Stay safe online. Options. QuickStart, set up and connections. Account - Cable. Learn more. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). log into hub3 - 192. on 23-10-2022 13:36. VM don't use fibre inside the property. Options. Quickstart is the quickest and easiest way to setup our services. We would like to show you a description here but the site won’t allow us. . You may need to use the. To order an adapter, simply click Ready to switch in the. The agent said I’ll need an eng. Wall socket. A Ti-Vo was installed in one of the upstairs bedrooms. 7K subscribers in the VirginMedia community. Manage Your Account. Please help. I have been given other details for the account such as the account number/area code and. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Connect the Hub’s power cable with the blue tab. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No Virgin media wall socket.